How can we help you? Here are answers to our most common questions:
All our products are certified 100% authentic through a strict verification process carried out by our independent experts. Each pair is carefully inspected before shipping, so your item arrives with a Three52 certificate of authenticity.
We have built a strong international sourcing network in partnership with trusted professional resellers and private suppliers. Our goal at Three52 is to offer exclusive sneakers and streetwear in the widest possible range of sizes and styles, even when they are no longer available through traditional retail channels.
Yes, our store is located in Luxembourg's most vibrant shopping destination Cloche D'Or. You can visit us here: 25 Bd Friedrich Wilhelm Raiffeisen, 2411 Luxembourg. Monday - Friday: 09:00-20:00 · Saturday: 09:00-19:00 · Sunday: Closed.
Items marked with 24h shipping usually arrive within 1 to 3 business days. All other items are sourced through our network of trusted suppliers and have an estimated delivery time of 3 to 15 business days, depending on factors such as availability and the rarity of the product.
For items marked with 24h shipping, your order is dispatched quickly from available stock. Once it has been shipped, you will receive a shipping notification with your tracking number. If you selected in-store pickup, you will receive a pickup notification as soon as your order is ready. For all other items, your order is sourced through our network of trusted suppliers. Throughout the process, you will receive automatic updates at each key stage: when your item has been secured, when it is on its way to us, and when it has arrived at our facilities and been authenticated by our team. Once your order is ready for dispatch or pickup, you will receive the final notification with tracking or collection details.
Yes, we accept returns and exchanges within 14 days after your order has been delivered. To be eligible, the item must remain in brand-new condition, unworn, and returned with its original packaging intact. To start a return or exchange, please contact our customer service team and we will guide you through the next steps.
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